Onsite break and fix

Onsite Break / Fix Services

Information Provider's break/fix maintenance services provide a complete solution for managing your desktops and peripherals.

Our Break / Fix Service Includes:
  • Centralised support through a single telephone number and incident management system.
  • Coverage for desktops, laptop, tablets, printer devices, servers, routers, and switches.
  • Remote troubleshooting before on-site visit delivers faster repair and return to service.
  • Proactive and preventative servicing of supported devices.
  • Repair or replacement of marginally performing or failing hardware components.
  • Customer portal access for reporting and status notification, including SLAs, root cause analysis, ticket volume, and trend analysis.
The Benefits

There are many direct benefits to your organisation when you use our break/fix maintenance services:

  • Save you time and money by simplifying hardware maintenance.
  • A single provider for coverage for your locations throughout Ireland.
  • High quality of service leveraging a consolidated repair history and knowledge base.
  • Extensive experience with multiple brands of hardware so your site is fully covered.
  • Excellent return to service coverage.
  • No hiring, training, or staff retention issues which distract from your primary business.

We also support all of the equipment in our online shop http://www.information-providers.ie/shop/index.html

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