Remote Support

Remote Support

Remote PC Support - (RPCS) provides real-time PC and Network support over the web and phone. It's Safe, Secure and Reliable. Unlike other companies that offer remote support, we go one step further to ensure your support request is both pleasant and productive and that your support issues are resolved in the most cost effective manner. We can dispatch a service technician to your location for on-site support if we are not able to resolve your problem over the web remotely.

Requirements

  • Reliable connection to the internet
  • Free phone line
  • Availability: You must set aside enough time for our support staff to help you with your computer problems
  • Valid credit card that belongs to you, along with verbal verification.

Process Overview

  • Signup for Remote PC Support
  • Select the amount of time you wish to spend with a RPCS agent.
  • Checkout using your valid credit card.

Upon successfully charging your credit card, you receive an email receipt for the service and you will be redirected to a web page from where your support session will commence.You will enter the support request Queue and will be required to wait for one of our support technicians to begin the process of troubleshooting your problem.Both the process and the technology are safe and secure.

Benefits

  • Immediate attention to help resolve your technical problem
  • Increase Operational Efficiency (OE)
  • Reduce your IT spending
  • Increase staff productivity
  • Reduce system downtime

Onsite Benefits

  • Quicker resolution with online diagnostics done via the use of Remote PC Support
  • We can dispatch qualified technicians that are able to resolve the identified problem
  • In and Out Service means less disruption to your daily operations
  • Reduced cost for onsite support

If we can't resolve your technical problem via Our Remote PC Support session. We can dispatch a local technician to get the job done, who will be armed with the data gathered by our Remote PC Support agent. This not only reduces the time to resolution for an onsite support visit, but also cost less.

Click on the image above to remotely control any computer as if you were sitting right in front of it, even through firewalls.Your partner just has to start an application which does not require an installation or administrative rights.
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